2023
JCPlan_D is a service design project to raise awareness and bring resources to Jefferson Chalmers before, during, and after a flood. This project gives a voice to the residents of Jefferson Chalmers through flood preparation, a resident-elected flood committee, and an emergency service during a flood. The final deliverable is an animation and a service blueprint.
What if you could impose your own interests into your commuting priorities? What if you were in charge of the utility information you interact with and how your touchpoints acted? The solution to these questions revolves around the desire for a personalized experience, the socialization of the Electric Vehicle experience, and the creation of emotional value. This team project resulted in creating the Consumers Energy Travel Planner and redesigning the Consumers Energy Dashboard.
